SASHIMI THE HAIR LABEL

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FIERCE AND BOLD

Frequently Asked Questions

Everything you need to know about our premium hair extensions

  • With proper care, your Sashimi bundles can last for years. Because our extensions are made from 100% raw single-donor human hair, they can be reinstalled and restyled multiple times while maintaining their beauty.

    To maximize the life of your bundles, we recommend:

    • Washing with a moisturizing, sulfate-free shampoo and conditioner.
    • Using a heat protectant before styling.
    • Storing your bundles properly when not in use.
    • Having them installed and removed by a professional whenever possible.

    With the right care, your Sashimi bundles are designed to be a long-term investment—not a one-time purchase.

  • Yes! Our 100% human hair extensions can be colored, cut, and heat-styled just like your natural hair. However, we recommend consulting with a professional stylist for best results.

  • Due to the hygienic nature of hair extensions, all sales are final. However, we want you to shop with confidence.

    If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can make it right.

    If your hair does not meet your expectations, please notify us within 24 hours of receiving your order. We will gladly issue a full refund once the hair is returned in its original, unused, unaltered condition with all original packaging intact. Hair that has been installed, washed, colored, cut, chemically processed, or otherwise altered is not eligible for a refund

  • Yes. Our extensions are 100% raw human hair sourced directly from individual donors. They can be washed, curled, straightened, colored, and reused with proper care.

  • Because raw single-donor hair is naturally unique. Unlike factory hair, each donor has a slightly different texture and pattern. That’s one of the easiest ways to recognize authentic raw hair.

  • Orders are processed within 1–2 business days. Once shipped, most orders arrive within 2 business days. Orders requiring address verification or fraud prevention may experience slight delays.