Shipping policy

Shipping & Order Processing Policy

At Sashimi, every order is carefully reviewed and prepared to ensure you receive the quality and service you deserve.

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Once your order has been processed, it will be shipped using the shipping method selected at checkout.

Shipping

Our standard shipping service includes an estimated 2-business-day transit time after your order has been processed. Transit times are provided by the shipping carrier and are estimates only. Once a package has been handed over to the carrier, delivery times are outside of Sashimi’s control and cannot be guaranteed.

Next-Day Shipping

Orders placed with Next-Day Shipping receive priority processing. To protect our customers against fraudulent transactions, the billing and shipping addresses must match for all next-day orders.

If the billing and shipping addresses do not match, additional verification may be required before your order can be shipped. This security measure helps prevent unauthorized purchases, fraud, and chargebacks.

Order Verification

For your protection, Sashimi reserves the right to hold, delay, or cancel any order flagged by our fraud prevention system. Verification may be required if:

  • The billing and shipping addresses do not match.
  • The order is identified as high risk by our fraud detection system.
  • We are unable to verify payment information.
  • Additional information is needed to confirm the identity of the purchaser.

Verification may include a government-issued photo ID, confirmation of billing information, or other documentation needed to authenticate the transaction.

Shipping Delays

Although we strive to process every order as quickly as possible, delays may occur due to:

  • Fraud review or order verification.
  • Incorrect or incomplete shipping information.
  • Payment authorization issues.
  • Carrier delays, severe weather, holidays, or other circumstances beyond our control.

Shipping Address Changes

Please verify your shipping information before placing your order. Once an order has been submitted, we cannot guarantee that address changes or other order modifications can be accommodated.

Lost or Stolen Packages

Once your order has been transferred to the shipping carrier, Sashimi is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier. If an issue arises during transit, we will gladly assist you with filing a claim with the shipping carrier whenever possible.

Thank you for trusting Sashimi. We appreciate your support and are committed to delivering your order with the care, transparency, and quality you deserve.